Privacy Statement


General provisions

A. Principle

The protection of our customers' privacy is very important to Deidis. Hereinafter, we set out the principles we follow and for what purpose we collect and process personal data (information that determines your identity or allows us to identify you; referred to hereinafter also as "data") via this website, and other websites and applications (referred to hereinafter as "website" or "app") operated by Deidis.

We collect and process your personal data carefully, only for the purposes described in this Privacy Statement and only to the extent necessary as defined therein and within the scope of the applicable legal regulations. We only store your personal data to the extent and as long as it is required for the performance of our services or as we are legally obligated.

B. Use of the website and cookies

We only request personal data where required for the performance of our own services and for the processing of transactions that you carry out with Deidis or our partners (e.g. payment gateways, cloud data centers).

When you access our website, our system automatically records technical information about the computer accessing it. The data collected is information about the browser type and the version used, the operating system, the internet provider and the IP address of the user, the date and time of access, the websites from which the user’s system obtains access to our website, and the websites accessed by the user's system via our website.

Deidis uses so-called cookies to make it easier to use the this website, and other websites and applications operated by Deidis, and to obtain ideas for improving the information and services. This analysis is carried out anonymously, i.e. without reference to personal data. Read more in the Cookie Policy.

The basis for this data processing is Art. 6 para. 1 lit. a and f DSGVO.

C. Storage of customer data

For accounting reasons, Deidis generally stores the personal data collected from customers for 10 years after the last transaction. We store other data as long as is necessary for the execution of the contract and to safeguard our rights. We reserve the right to apply longer statutory and operational storage requirements and reasons.

Personal data collected for marketing and communication activities is generally deleted as soon as the data cannot be used for any purpose described in Privacy Statement or upon a specific request.

The basis for this data processing is Art. 6 para. 1 lit. a and f DSGVO.

D. Data security

We protect your personal data by means of appropriate technical and organisational security measures. The website is secured against loss, destruction and manipulation by means of customary measures in accordance with the state of the art and against access, modification or distribution by unauthorised persons. Sensitive data is encrypted during transmission via the internet (SSL).

Deidis does not assume any guarantee for the security of your data. You are responsible for creating a secure password for your customer account, keeping it safe and changing it on regular basis. It is also your responsibility to make an up-to-date back-up of the transferred data at all times and store it separately from the website.

E. Rights of customers

You have the right to information, correction, deletion and transferability of your data. Furthermore, you have the right to restrict processing.

Paragraph C (Storage of customer data) and other statutory exceptions are reserved.

You have the right to object to the processing of your personal data. An objection only has future effect and does not affect previous processing. If, on account of the objection, Deidis is no longer able to perform the services contractually agreed with you, the objection is deemed to be a breach of contract by the customer and Deidis has the right to terminate its contract with you without notice. Payment obligations already contractually entered into by the customer remain in force.

For the assertion of these rights, you can contact Deidis at the address given in paragraph F.

F. Contact

If you have any questions about this Privacy Statement or regarding data protection at Deidis, please contact us via email at privacy@deidis.com or via post at the company address provided in the imprint.

G. Representative in the European Union

Currently the only representation of Deidis is in Switzerland.

H. Updates

We review our Privacy Statement regularly and update it as required. We will inform you of any important changes (e.g. on our website). Last update was on 01.12.2021

Processing of personal data

A. Purpose of data processing

  • Communication with potential or existing customers
  • Ensuring the proper functioning of an app
  • Sending automatic notifications from an app
  • Improvement of offers from Deidis and its positioning in the market
  • Payment transactions, credit checks and fraud prevention

B. Recipients of personal data (sub-processors)

  • Deidis hub apps, extensions and integrations
  • Service providers in the areas of setup, support, guidance, marketing, customer feedback, IT
  • Consultants, developers and contractors that are assigned to a project with a potential or existing customers
  • Partner companies and sub-vendors
  • Operators of live chat
  • Platforms for recording and enabling communication via email, push, sms, phone, etc.
  • Platforms that assist with customer relationship management such as Google Workspace, Pipedrive, Mailchimp, etc.
  • Data centers that are used to host apps on the cloud
  • Payment services and credit agencies
  • Government offices and authorities

Application cases

A. Customer profile

As soon as you provide your personal information, such as name, email, telephone number, we will create your digital profile and use it in our internal systems to have smooth communication with you.

You will be able to provide your information when inquiring about services or apps, as well as during sign up.

Your customer profile together with cookie information will be used to achieve a purpose defined above.

The basis for this data processing is Art. 6 para. 1 lit. a and f DSGVO.

B. Newsletters

When you show interest in Deidis by providing your personal information we'll be informing you occasionally about different events, products or offers. You can opt-out from such communication by exercising your right to restrict processing of your personal data, as described above.

As a shortcut newsletters may have the link to unsubscribe. It's worth noting here that some communication coming your way may be necessary as a part of functioning of an app. It is normally possible to switch off such notification in a browser or phone settings.

The basis for this data processing is Art. 6 para. 1 lit. a DSGVO.

C. Customer feedback

In the course of analytical activities and in order to offer you a better customer experience, Deidis may ask you to take part in customer surveys. You can opt out from such communication by exercising your right to restrict processing of your personal data, as described above. As a shortcut surveys may have the link to unsubscribe.

The basis for this data processing is Art. 6 para. 1 lit. a DSGVO.

D. Custom apps and integrations (also known as happs)

Deidis is actively implementing integrations and apps using different platforms and SaaS solutions, e.g. Pipedrive, Google Cloud Platform, Amazon Web Services, iPhone, Android, Shopify, etc. As a technical solution an app will normally access data, which may also be personal data of yours or your customers. You will have the possibility to authorise the access in a consent screen with the help of a standardized OAuth (or similar) protocol.

The authorization to access and process information is given to the app at the moment of installation, therefore processing of the authorised data will be used for the purpose of ensuring the proper functioning of apps (defined as one of the purposes of data processing above).

If at any point you want to restrict access for certain apps you can delete them. Deleting an app is a standard functionality of any platform supporting OAuth (or similar) protocol.